The Imperfect Storm
More of Everything Except Loyalty
More digital users, more digital only customers and less loyalty. Keeping them means offering digital value-adds that offer more reasons to stay.
The Now Normal
The 21/90 Rule
It takes 21 days to form a habit, 90 days to make a habit a lifestyle change. COVID-19 has made managing finances through digital channels a necessary lifestyle change.Keep Pace with Lifestyle Change
If You Don't Consider The 40%
27% Will Leave
40% of consumers would leave their current financial institutions for one with a better digital banking experience and added value. 27% will leave to become customers of the largest banks over the next two years.Keep Getting Stickier
You can save your customers money, learn more about them, and increase both revenue and assets under management.